More whining to Tumblr support about untagged horror gifs in sponsored posts

From: John Callender <callender.john@gmail.com>

Subject: Re: [Tumblr Support] Re: Horror movie gifs in sponsored posts (ticket #1721975)

Date: July 19, 2013 12:21:33 PM PDT

To: Tumblr Support <support@tumblr.com>

Jul 19, 2013, at 11:38 AM, Tumblr Support wrote:

##- Please type your reply above this line -##

Your request (Ticket 1721975) has been updated.

You can respond by replying to this email.

Marcus (Tumblr Support)

Jul 19 02:38 pm (EDT)

Hi lies,

Thank you for taking the time to write in about ads on the Dashboard — we’ll definitely share your thoughts (and that of the rest of the community) with our team.

Marcus

——

Tumblr – Trust & Safety

abuse@tumblr.com

Thank you for replying, Marcus. But seriously: How does sharing my thoughts with the rest of the team help? As a condition of using Tumblr, I’m being forced, against my will, to view horrific images that remain in my head despite my efforts to banish them. Telling your team how I feel might be comforting if I believed it would have an effect on Tumblr’s future behavior, but you offer me no reason to think that.

In a reply to a previous ticket (Ticket 1643254) resulting from a complaint I made five weeks ago about a different horror image, Kristin in Tumblr Support wrote:

Hi John,

We appreciate the thoughtful message. We are sorry to hear that this sponsored content has been upsetting to some of our userbase, and we’ll do our best to keep your concerns in consideration in further efforts.

Best,

Kristin

Tumblr Trust & Safety

abuse@tumblr.com

So you see, my concerns have already been communicated, and the current situation already represents your team’s best effort to accommodate them.

That’s not a sufficient response. Tumblr has to do better. You have to do better, Marcus. You’re a human being. Why would you willingly participate in inflicting this kind of imagery on other human beings after they’ve told you it hurts them and asked you to stop? Why would you be part of a team that thinks it’s okay to do that?

I’m not just being rhetorical. I’m actually interested in your answer.

Thanks.

John Callender

(aka lies.tumblr.com, at least for the moment)

Reposted from http://lies.tumblr.com/post/55905088528.

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