“This was the era in which Mora-Blanco began her career at YouTube. Trying to bring order to a…”
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This was the era in which Mora-Blanco began her career at YouTube. Trying to bring order to a digital Wild West one video at a time was grueling. To safeguard other employees from seeing the disturbing images in the reported content they were charged with reviewing, her team was sequestered in corner offices; their rooms were kept dark and their computers were equipped with the largest screen protectors on the market.
Members of the team quickly showed signs of stress — anxiety, drinking, trouble sleeping — and eventually managers brought in a therapist. As moderators described the images they saw each day, the therapist fell silent. The therapist, Mora-Blanco says, was “quite literally scared.”
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– from The Secret Rules of the Internet, a detailed and fascinating new story on The Verge about the history of online moderation from the earliest days of sites like YouTube to the present. (via femfreq)
Reposted from http://ift.tt/23GnERX.
Tags: so, there it is, this is a really good account of the issue, i've dealt with moderation on both the user and operator side, since the 1980s, and have worked in the commercial internet as long as that's been a thing, and I didn't find anything in this that set off warning bells, well researched, thoughtful, accurate.
